Refund policy
Refund Policy
At EdgeGroom.store, we want you to be completely satisfied with your purchase. If you are not satisfied for any reason, please contact us at support@EdgeGroom.store within 30 days of receiving your order.
Eligibility for Returns
- Items must be unused, in their original packaging, and in the same condition as received.
- Returns must be initiated within 30 days of the delivery date.
- Sale or discounted items are not eligible for returns unless they are defective or damaged.
How to Request a Refund
- Email us at support@EdgeGroom.store with your order number and reason for return.
- Our team will review your request and respond within 2–3 business days with return instructions.
- Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
Refund Processing
If approved, your refund will be processed to your original payment method within 5–10 business days. Shipping costs are non-refundable.
Damaged or Defective Items
If you received a damaged or defective item, please contact us immediately at support@EdgeGroom.store with photos of the item, and we will arrange a replacement or full refund at no extra cost.
Contact Us
For any questions regarding our refund policy, please reach out to us at support@EdgeGroom.store.