Shipping policy
Shipping Details
At EdgeGroom.store, we strive to deliver your order as quickly and reliably as possible. Please read the information below to understand our shipping process.
Processing Time
All orders are processed within 1–3 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day.
Shipping Times
| Region | Estimated Delivery |
|---|---|
| Australia (Domestic) | 3–7 business days |
| New Zealand | 5–10 business days |
| Asia Pacific | 7–14 business days |
| Rest of World | 10–20 business days |
Shipping Costs
Shipping costs are calculated at checkout based on your delivery location and order weight. We offer free shipping on orders over a qualifying amount — check our current promotions for details.
Order Tracking
Once your order has shipped, you will receive a confirmation email with a tracking number. You can use this number to track your package through the carrier’s website.
Lost or Delayed Packages
While we do our best to ensure timely delivery, delays may occasionally occur due to customs processing, weather, or carrier issues. If your order has not arrived within the estimated timeframe, please contact us at support@EdgeGroom.store and we will investigate promptly.
International Shipping
For international orders, please be aware that customs duties, taxes, and fees may apply depending on your country. These charges are the responsibility of the recipient and are not included in our prices or shipping fees.
Contact Us
For any shipping-related questions, please reach out to us at support@EdgeGroom.store.